Intercare Community Support Ltd was established in 1995 and has been providing quality Home Support to service users in the Coventry area on a year-round basis.
The agency was set up with the ethos of providing exceptional support from trusted, trained staff whilst offering an unrivalled continuity of care.
The agency is owned and managed by Beverley Jenkins, she offers a wealth of experience which has enabled her to successfully build the agency to the highly regarded status that it holds today.
Quality Care Commission
Intercare is regulated by the Care Quality Commission. They monitor, inspect and regulate our services to make sure they meet fundamental standards of quality and safety.
Intercare has a dedicated service manager who is registered with the Care Quality Commission.
Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
A registered manager is in place and has been since 2010. Intercare was rated “Good” across all areas from their latest inspection – September 2016.
Professional and Knowledgeable
Intercare understands the importance of skilled, trusted and knowledgeable care providers.
Our staff are DBS checked and thoroughly trained, all of our carers have full UK driving licences and understand the responsibilities and requirements in the Health and Social Care Act 2008 and the Mental Capacity Act 2005.
Our care workers encouraged and promote independence amongst our clients, they are kind and caring and have the right skills and experience to provide the best service possible.
All our staff are provided with care plans containing relevant information to help them provide more personalised care, including processes to minimise risks to people’s safety.
We promise that our service users have consistent care workers who they are familiar with, who arrive at the expected time and complete the required tasks.
We will ensure that all clients are supported with dignity and respect.
We promise that we will continually monitor the quality of the service provided and understand the experiences of people who use our service.
We promise to ensure that our services users are safe and feel safe, receive all the support they need and will always endeavour to make sure services users are happy while under our care.